Online
este telefono tiene MDM trate de Eliminar estableciendo con SamsTool Online
Estoy intentando hacer un Hard Reset a una Samsung Tab S5e (modelo SM-T720) usando SamsTool Online,
pero me arroja un error durante el proceso
- Dispositivo: Samsung Tab S5e (SM-T720)
- Acción: Hard Reset
- Herramienta usada: SamsTool Online
- Estado: proceso inicia pero lanza error antes de completar
- Adjunto los logs abajo para referencia

MDM PREVENT HARD RESET:
Operation: Factory Reset
Selected model: SM-T720
Software version: 1.22
Waiting for device... detected at COM267
Open port [COM267]... OK
Reading device info... OK
Serial Number: 1873100103
Sahara ver: 2
OEM PK HASH: [AAC7528E96C247280008950A6113A11C6E3006554FEB1487AF 41B195048FE031]
MSM HW ID: [000910E100200000]
SBL SW Ver: [00000000]
CPU: [SDM670 (Snapdragon 670)]
Vendor: [Samsung]
Prepare custom loader file... OK
Loader hash: 0DC961953A0BE2BC1AE6DD9F4E51BC3B37030086
Loader PK hash: AAC7528E96C247280008950A6113A11C6E3006554FEB1487AF 41B195048FE031
Loader version: 5.5
Sending loader... OK
FireHose initialization... OK
Identifying memory type... OK [ EMMC ]
Retrieving storage information... OK
Storage Information:
Memory Type: EMMC
Product Name: DH6DAB
Page Size: 200 bytes
Block Size: 200 bytes
Partitions: 4 units
PART0 size: 0x0E8F800000
PART1 size: 0x0000400000
PART2 size: 0x0000400000
PART3 size: 0x0001000000
Read partitions info from phone... error
Loader not allow memory read
Read partitions info from phone... error
Loader not allow memory read
Operation: Factory Reset
Selected model: SM-T720
Software version: 1.22
Waiting for device... detected at COM267
Open port [COM267]... OK
Reading device info... OK
Serial Number: 1873100103
Sahara ver: 2
OEM PK HASH: [AAC7528E96C247280008950A6113A11C6E3006554FEB1487AF 41B195048FE031]
MSM HW ID: [000910E100200000]
SBL SW Ver: [00000000]
CPU: [SDM670 (Snapdragon 670)]
Vendor: [Samsung]
Prepare custom loader file... OK
Loader hash: 0DC961953A0BE2BC1AE6DD9F4E51BC3B37030086
Loader PK hash: AAC7528E96C247280008950A6113A11C6E3006554FEB1487AF 41B195048FE031
Loader version: 5.5
Sending loader... OK
FireHose initialization... OK
Identifying memory type... OK [ EMMC ]
Retrieving storage information... OK
Storage Information:
Memory Type: EMMC
Product Name: DH6DAB
Page Size: 200 bytes
Block Size: 200 bytes
Partitions: 4 units
PART0 size: 0x0E8F800000
PART1 size: 0x0000400000
PART2 size: 0x0000400000
PART3 size: 0x0001000000
Read partitions info from phone... error
Loader not allow memory read
Read partitions info from phone... error
Loader not allow memory read
¿Será tema de conexión, versión del firmware o drivers?
Cualquier orientación o sugerencia se agradece muchísimo