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Me llego un XT1622 Moto G4, por alguna razon, la barra superior no permitia el acceso a las opciones, trata de hacerle un Reset desde ajuste y el boton lo tenia desabilitada, para poder hacerle hard reset lo puse en modo fastboot y ejecute estos comandos
C:\ADB>fastboot devices
ZY223BX9T8 fastboot
C:\ADB>fastboot -w
erasing 'userdata'...
OKAY [ 0.860s]
formatting 'userdata' partition...
Erase successful, but not automatically formatting.
File system type raw not supported.
OKAY [ 0.016s]
erasing 'cache'...
OKAY [ 0.031s]
formatting 'cache' partition...
Erase successful, but not automatically formatting.
File system type raw not supported.
OKAY [ 0.016s]
finished. total time: 0.922s
C:\ADB>fastboot reboot
rebooting...
finished. total time: 0.016s
Funciono 100%
C:\ADB>fastboot devices
ZY223BX9T8 fastboot
C:\ADB>fastboot -w
erasing 'userdata'...
OKAY [ 0.860s]
formatting 'userdata' partition...
Erase successful, but not automatically formatting.
File system type raw not supported.
OKAY [ 0.016s]
erasing 'cache'...
OKAY [ 0.031s]
formatting 'cache' partition...
Erase successful, but not automatically formatting.
File system type raw not supported.
OKAY [ 0.016s]
finished. total time: 0.922s
C:\ADB>fastboot reboot
rebooting...
finished. total time: 0.016s
Funciono 100%